| Reservation Procedures and Policies Making
a Reservation
Our reservation process is very simple (due to high demand, you must reserve early - we're
booking into 2006 now).
- After equipment type and rates are selected from our website information - call, email
or fax your request. We will repond with availability. If available, upon payment of
$50.00 non-refundable deposit per machine per day your reservation will be confirmed by
e-mail and/or in writing.
- If further correspondence is necessary prior to confirming the reservation, a Customer
Service agent will reply back to you with an email within 24 hours.
What credit card types are accepted for guarantee/deposit?
The card types accepted are Mastercard, Visa, Discover and American Express.
Guarantee/deposit info below.
Is there a waiting list for sold out
units?
Yes, in certain instances, we can take backup reservations for sold out units in the event
they become available thru cancellations. If you want to be placed on a waiting list, you
will need to contact us by email or phone.
I don't have long to wait for a confirmation. What can I do?
Typically, most equipment reservations are made in real time and your confirmation should
only take a few minutes. You will be mailed or emailed confirmation of your reservation
within 2 to 4 hours upon confirmation of deposit payment. You may contact us directly at info@texanresort.com.
What is the Reservation Policy?
Your cancelled check or credit card transaction record is your receipt/confirmation.
If you make changes to your reservation within 60 days of arrival (e.g.
cancelling one or more days
or moving dates) you
may be charged for original dates depending upon season and ability to re-book.
You are required to pay for each day reserved even if you do not use all of your
reserved days.
Canceling a Reservation - What is the cancellation policy on my reservation?
Deposits for reservations are non-refundable. Cancellation charge - you are responsible
for the entire booking unless cancelled 60 days in advance. Remember, a unit is taken
out of circulation and rent opportunities passed up while you had the unit reserved.
How do I cancel a reservation?
Call or email the resort with your cancellation notice. Please do so 60 days prior to your
booking to avoid cancellation charge.
effective 01/01/08 |